Public liability
- A visitor is injured on your premises or in a common area
- Your work damages a client’s or a neighbour’s property
- A third party is injured by your activities
Public and product liability insurance
Most businesses meet the public in some way: customers on premises, work done at other people’s sites, products sold or supplied. If someone is injured or their property is damaged, a claim can follow even where the business has taken care, and the cost of defending it can be significant.
A short review of your activities, contracts and leases is often enough to show whether your limit and wording still fit.
The basics
Public liability is often called general liability. It protects a business when a third party makes a legal claim for injury or property damage connected with its activities or premises. Product liability protects a business when a product it manufactures, sells or supplies causes injury or damage.
Public liability
Product liability
The two are commonly sold together, because the exposures often sit side by side.
Cover
If a covered claim is made, public and product liability insurance generally responds to:
Extensions worth asking about
Cover is generally written on an occurrence basis, which means the policy that responds is the one in force when the injury or damage happened, even if the claim is made years later. Some insurers write public and products liability on a claims made and notified basis instead, so we check the basis of cover. For injury or damage that develops gradually, some wordings treat the occurrence as happening when it was first diagnosed or discovered.
Exclusions
Public and product liability does not generally cover:
Terms differ between insurers, so we read the wording with you.
Not sure what your policy covers or excludes? We will go through it with you.
Speak with an adviserWho it suits
A landlord needs public liability for a visitor injured in a common area. A retailer needs product liability if an item it sold fails and injures a customer. Many businesses face both, which is why the two are often combined.
Products is a wider term than manufactured goods. Many wordings include anything installed, repaired, serviced, imported or supplied, so trades and contractors often need product liability for injury or damage that happens after work is handed over.
Property is a core focus for Contega, and public liability for property owners and managers is a natural fit.
Getting it right
These are the questions worth working through before each renewal.
Leases, contracts and venues often set a minimum limit, and some require a higher one. We start with what you are required to hold, then consider your real exposure.
Premises, work on other sites, products supplied, exports and events can all change the risk and the cover that applies. Cover applies within the territory stated in the schedule, which matters for exports and work overseas.
Indemnities you give to clients, principals or landlords can be broader than your insurance. We read them alongside the policy wording.
Contractors and labour hire are not usually treated as employees, so cover for their conduct depends on the vicarious liability wording, and what they carry themselves matters.
Want a second opinion on your limit and wording?
Speak with an adviserOur advice
We start by understanding where your business operates, what it supplies and what it has agreed with others. From there we recommend the cover and limit that fit, arrange the insurance you choose, and stay alongside you through renewals and claims.
Our approach
Observe
We learn where you operate, what you supply and what you have agreed with others.
Analyse
We work through how a claim could arise, how large it could be and what your contracts require.
Protect
We recommend a way forward and arrange the cover you choose, with options and cost side by side.
Stay alongside
We stay close through renewals, changes in the business and, if it happens, a claim.
Talk to us
Have a question about your liability cover, an upcoming renewal or a requirement in a lease or contract? Tell us what prompted the enquiry and we will work out the next step together.
Contega is the commercial risk advisory business within the Cohabit Group, a risk intelligence company built around clearer data, better decisions and smarter insurance outcomes.
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